General Information

Throughout the web site, and other documentation, the term ‘Olive books UK Ltd’ refers to all aspects concerning Olive Books UK Ltd.

‘Olive Books UK Ltd’ is the Trade Mark of Olive Books UK Limited..

The following is information about using the Olive Books UK web site and the Terms and Conditions, including delivery. Any points can be clarified by e-mail at info@olivebooks.info

Your statutory rights are not affected

Terms and Conditions, including Delivery

Delivery

• Delivery is to the UK Mainland only, apart from as below.
• We aim for delivery to be within 2 weeks of an order placed.
• Weekend deliveries to UK mainland addresses are possible. Please contact us for arrangements.
• Delivery to other countries is possible. Please e-mail us for additional costs.

Pricing 

Olive Books UK Ltd tries to ensure that all prices are current, but we reserve the right to alter prices without prior notice.

Money back guarantee
If you aren't happy with our books, you are welcome to return any unused and unopened packages within 14 days of delivery, and we will return your money for these. Delivery charges are not refundable.
You will be responsible for returning the books to us safely. Feel free to re-use the packaging we sent with your order, but please make sure that the books are well fitted, and any unused space in the box is sympathetically filled. We are not liable to return money for any books which are returned torn or which are not in a condition for re-sale.
We can arrange for our courier to collect from you, and deduct the charges from your refund if you wish. Please feel free to contact us and we shall arrange everything for you.

Refusal 

Olive Books UK Ltd reserves the right to refuse to serve anyone for whatever reason, particularly concerning suspicion of payment guarantee, security, or fraud.

Taxes  All prices shown  include VAT. However, Olive Books UK Ltd reserves the right to charge VAT at 15% on any special orders or services. All taxes applied by Olive Books UK Ltd will be those of the UK.

Information  Olive Books UK tries hard to ensure that information throughout its web site and other Olive Books UK material and publications is accurate. Olive Books UK does not, however, warrant nor guarantee this information as we are subject to any changes that may be made by suppliers or any internal or outside agency.

Rights and Copyright  All rights and copyright of this web site are reserved by Olive Books UK. This includes any component in its design, structure, source code, software (including applets) that are owned or controlled by Olive Books UK.

© 2008 Olive Books UK Ltd

Governing Law and Contracts

Enquiries from other domiciles are welcome and should be directed through info@olivebooks.info

A contract will not exist between the customer and Olive Books UK for any sale or service concerning any product unless and until Olive Books UK accepts their order. The acceptance will be said to be complete, and will also be said for all purposes to have been communicated to the customer, when Olive Books UK sends a communication by e-mail, or other means, whether or not that communication is said to have been received. All such contracts are to be interpreted in all respects in accordance with the laws of England, and the customer and Olive Books UK will abide by the jurisdiction of the English courts.

Damages

Orders are packed to exacting safety standards, and Olive Books UK does its best to ensure that products arrive in an undamaged state. Olive Books UK cannot ensure, however, a 100% safe delivery record, but we do undertake to replace any transit-damaged articles as soon as possible. Any such damage must be notified to the courier on delivery. After the courier has notified the damage to Olive Books UK, we shall take the necessary replacement action.

Olive Books UK will not be liable for any indirect, special or consequential damages, and associated aspects.  Any liability connected with these Terms and Conditions will not exceed the price, discounted or otherwise, of the products contained in the customer’s order.

Privacy Policy

Olive Books UK are committed to protecting your privacy. Olive Books UK will only use the information that Olive Books UK collect about you lawfully (in accordance with the Data Protection Act 1998).

Olive Books UK collect information about you for 2 reasons: firstly, to process your order and second, to provide you with the best possible service.

Olive Books UK will give you the chance to refuse any marketing email from us or from another trader in the future.

The type of information Olive Books UK will collect about you includes:

Your name
address
phone number
email address
credit/debit card details
Olive Books UK will never collect sensitive information about you without your explicit consent.
The information Olive Books UK hold will be accurate and up to date. You can check the information that Olive Books UK hold about you by emailing us. If you find any inaccuracies Olive Books UK will delete or correct it promptly.

The personal information which Olive Books UK hold will be held securely in accordance with our internal security policy and the law.

If Olive Books UK intend to transfer your information outside the EEA (European Economic Area) Olive Books UK will always obtain your consent first.

If you have any questions/comments about privacy, you should email us.

Telephone orders and for friendly help and advice please phone 020 3069 0182. 9.00am to 5.00pm (GMT) daily.